Refund Policy

If the watch you got has quality problem, we will offer an exchange or refund policy. But before the shipment, we will show you the QC pictures, once you said the watch is YES, we will not exchange or refund the watch if no quality problem there.

If you insist in getting a full refund without any quality problem, we have to charge you 20%.

If you insist in exchanging another one without any quality problem, we will charge you 10%.

The following is the premise we can give you a full refund: 

1. The item is in its original condition, which means the product hasn't been sized, worn, plastic not removed, damaged, scratched or tampered with.

 2. We will pay the cost if the quality has problem for the return.

 3. The refund amount will be the exact amount you paid for the item without shipping fee.

 4. Exchanges will be subject to price difference adjustment (if there is any).

 5. Please contact before returning the goods to avoid unnecessary costs on both sides.

 6. Please return the watch with Registered Mail, which means you have to afford us a tracking number, if you return with general mail without number, we will not take any responsibility when it is lost or stolen.

Wish have a happy experience with us, if any problem, please mail to silixprime@gmail.com.