Shipping & Returns

About The Order Confirm & Tracking

Once you place an order on the website or thru mail, I will give you a confirmation before your payment. If I said the watch you are after is available, you can pay for , I will PM you my account privately. After getting your payment, we will prepare the watches . Maybe some watch is in stock, or some needs to be ordered from the supplier. So it needs some time more or less. That needs your patience. When we get the watches, we will show you more actual QC pictures before shipment, to get your approval. Once you said YES, we will ship them out and tell you the tracking number. And I will tell you where to track the watches.

About the Shipping Method & Charges

 1. Registered Airmail: IT is 16USD for one or two pieces watches. The shipment time is generally about two weeks, except the Asian District country, the USA, the UK, the Australian sometimes are less than one weeks. But that is not absolute. There are many uncertain factors to control the shipment time, such as the whether. So once we give you the tracking number, please try to be patient a little.

2. Ordinary Express Mail Service: IT is 35USD for one or two pieces watches, except some Asian District Country, which is about 25 – 28USD. The shipment time is generally about one week, the Asian country is about 4 – 5 Days sometimes. That is not absolute as well.

3. UPS/DHL: They are also 50USD for one or two pieces watches. They can ship the package to worldwide countries.

About the Warranty

We offer 90 days warranty on every watch you purchase from this site. Watches may be returned or exchanged only if it is faulty. Warranty does not cover ordinary wear and tear or damages caused by external reasons (such as scratches, missing stones, dents, nicks, fading/chipping of the material on the product etc). Warranty does not cover water damage, lost or stolen parts, damage due to personal misuse or negligence. Therefore we strongly recommend not to swim, dive, surf or have any other similar activity with any watches.

We can give you a free service within the first month since you got the watch, such as exchange a new movement, and some other parts if there is some quality problem. We can help you if it is beyond 90 days as well. I will tell you the cost for exchanging the parts before we exchange the new parts.

 About Return & Exchange:

 If the watch you got has quality problem, we will offer an exchange or refund policy. But before the shipment, we will show you the QC pictures, once you said the watch is YES, we will not exchange or refund the watch if no quality problem there.

 If you insist in getting a full refund without any quality problem, we have to charge you 20%.

If you insist in exchanging another one without any quality problem, we will charge you 20%.

 The following is the premise we can give you a full refund: 

1. The item is in its original condition, which means the product hasn't been sized, worn, plastic not removed, damaged, scratched or tampered with and within one week after you receive the watch .(If the item is not in its original condition ,we will not refund )

 2. The refund amount will be the exact amount you paid for the item without shipping fee.

 3. Exchanges will be subject to price difference adjustment (if there is any).

 4. Please contact before returning the goods to avoid unnecessary costs on both sides.

 5. Please return the watch with Registered Mail, which means you have to afford us a tracking number, if you return with general mail without number, we will not take any responsibility when it is lost or stolen.

 Wish have a happy experience with us, if any problem, please mail to silixprime@gmail.com.

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